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Frequently Asked Questions

Orders received before 3pm Mon-Fri are dispatched same day. Orders received after 3pm are sent next working day (Mon-Fri)
Next Day by DPD Courier (Mon-Fri) ex. Northern Ireland / Highlands / Islands: £2.99
Saturday by DPD courier (ex. Northern Ireland / Highlands / Islands): £5.99
Next Day for Northern Ireland / Highlands / Islands: £4.99
DPD Ireland 2 Day Delivery: £2.99
DPD Europe 2-3 Day Delivery: £8.00
International Tracked and Signed For (Royal Mail 5-7 days): £10
TecTrich® fibres are made of an organic and keratin protein mix, just like hair. Statically charged, they form a clever magnetic attraction – locking onto the very thinnest of hairs. This makes every single hair look thicker and your hair fuller - and as the Fibres are statically charged they will not come off in wind, rain or through perspiration.
We do recommend that you wash your hair daily – this ensures that your hair will look its best – greasy hair can clump up the fibres – then it doesn’t look natural. Our fibres are completely colourfast – so will not run or stain. If any of the fibres do get onto your clothes accidentally – then simply dust off lightly to remove them.
We recommend that you style your clean hair as you would do normally, use your curling tongs or straighteners – and then use the fibres with fixing spray to hold it all in place!
Absolutely! It’s not just men who suffer with thinning hair – a lot of our customers are women who may be suffering with thinning temples, or stress related hair loss. We can help most cases – as long as there’s some hair for the fibres to attach to – then you can use it!
We currently offer a range of 13 colours – but we are developing more all the time. You chose the colour closet to the colour of your roots. This will ensure its blends in and looks natural.
Yes – apply the darkest colour first, pat down to spread the fibres. Then apply the lightly shade and pat. Repeat if needed to blend into your actual hair shade and thickness.
No – orders are sent in plain unbranded packaging.
TecTrich is pronounced 'Teck Trick' and is a portmanteau of Technical Trichology 
Easy – simply email support@tectrich.com with your order details – or Call our friendly Customer Service team on 020 3764 5544 Monday to Friday 9am – 5pm.
We know you will be absolutely delighted with our products. But just in case you are not - don’t worry! We offer everyone a 100% FULL no quibble money back guarantee – even if you have opened the products. We just ask that you contact us within 60 days of your order date.
No, our products are cruelty free, and not tested on animals.
We ship our products in 100% recyclable cardboard boxes and use 100% biodegradable eco-fill chips to protect the products inside (made of natural recycled starch)

Don't worry if you’re your question isn’t here – simply email support@tectrich.com and we will get back to you with your answer.

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