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Frequently Asked Questions (FAQ'S)

Here are the questions we get asked most often. Don't worry if you’re your question isn’t here – simply email help@tectrich.com and we will get back to you with your answer

TecTrich® fibres are made of keratin protein, just like your own human hair. We then charge the fibres with a exact level of static charge in order to form a clever magnetic attraction – which then sticks itself to your thinnest hair. This makes every single hair look thicker. Also, when it sticks to your skin, it also adds volume – in an instant!
Nope – The fibres are statically charged to stay in place, even in the wind. You can also add the fixing spray to give you even more confidence.
We do recommend that you wash your hair daily – this ensures that your hair will look its best – greasy hair can clump up the fibres – then it doesn’t look natural. We also have TecTrich® Shampoo, Conditioner and Treatment – all with keratin in – to strengthen and improve your hair condition.
Our fibres are completely colourfast – so will not run or stain. If any of the fibres do get onto your clothes accidentally – then simply dust off lightly to remove them.
We recommend that you style your clean hair as you would do normally, use your curling tongs or straighteners – and then use the fibres with fixing spray to hold it all in place!
Absolutely! It’s not just men who suffer with thinning hair – a lot of our customers are women who may be suffering with thinning temples, or stress related hair loss. We can help most cases – as long as there’s some hair for the fibres to attach to – then you can use it!
We currently offer a range of 8 colours – but we are developing more all the time. You chose the colour closet to the colour of your roots. This will ensure its blends in and looks natural.
Yes – apply the darkest colour first, pat down to spread the fibres. Then apply the lightly shade and pat. Repeat if needed to blend into your actual hair shade and thickness.
No – we can assure you that our parcels arrive in discrete packaging – only when you open it will you know what it is!
Orders placed before 2pm are sent same day. You can choose between 1st class or Next day Guaranteed.
Easy – simply email chaseorder@tectrich.com with your order details – including your name and address – and we will provide you with all the dispatch details – including tracking if sent by courier. That way, you can be assured you know when to expect it!
We know you will be absolutely delighted with our products. We tested all the options on the market – and even tested them on ourselves! But just in case you are not - don’t worry! We offer everyone a no quibble money back guarantee – even if you have opened the products.
We just ask that you return them within 60 days of your order date – and email returns@tectrich.com to get an authorisation number and instructions on how to return your goods. This is just to ensure that you are refunded quickly.
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