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Frequently Asked Questions

TecTrich® fibres are made of an organic and keratin protein mix, just like hair. Statically charged, they form a clever magnetic attraction – locking onto the very thinnest of hairs. This makes every single hair look thicker – in an instant!
No – The fibres are statically charged to stay in place, and will not come off in wind, rain or through perspiration.
We do recommend that you wash your hair daily – this ensures that your hair will look its best – greasy hair can clump up the fibres – then it doesn’t look natural. We also have TecTrich® Shampoo, Conditioner and Treatment – all with keratin in – to strengthen and improve your hair condition.
Our fibres are completely colourfast – so will not run or stain. If any of the fibres do get onto your clothes accidentally – then simply dust off lightly to remove them.
We recommend that you style your clean hair as you would do normally, use your curling tongs or straighteners – and then use the fibres with fixing spray to hold it all in place!
Absolutely! It’s not just men who suffer with thinning hair – a lot of our customers are women who may be suffering with thinning temples, or stress related hair loss. We can help most cases – as long as there’s some hair for the fibres to attach to – then you can use it!
We currently offer a range of 13 colours – but we are developing more all the time. You chose the colour closet to the colour of your roots. This will ensure its blends in and looks natural.
Yes – apply the darkest colour first, pat down to spread the fibres. Then apply the lightly shade and pat. Repeat if needed to blend into your actual hair shade and thickness.
No – orders are sent in plain unbranded packaging.
Orders placed before 4pm Monday to Friday are sent same day. You can choose between Free Royal Mail 24, DPD Next Day or Royal Mail Next Day Guaranteed – UK only. International orders are sent by Royal Mail international standard.
Easy – simply email with your order details – or Call our friendly Customer Service team on 020 3764 5544 Monday to Friday 9am – 5pm.
We know you will be absolutely delighted with our products. But just in case you are not - don’t worry! We offer everyone a 100% FULL no quibble money back guarantee – even if you have opened the products. We just ask that you contact us within 60 days of your order date.
No, our products are cruelty free, and not tested on animals.
We ship our products in 100% recyclable cardboard boxes and use 100% biodegradable eco-fill chips to protect the products inside (made of natural recycled starch)

Don't worry if you’re your question isn’t here – simply email and we will get back to you with your answer.

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